Contact & Support
We're here to help. Whether you have a question about a feature, need help with an import, or want to discuss an Enterprise plan, reach out and we'll get back to you quickly.
Getting help
Before reaching out, it's worth checking:
- This documentation — use the search bar at the top of the sidebar to find answers quickly.
- The FAQ page for common questions.
- The Platform Status page to check if there is an active incident affecting your account.
- The CSV Upload & Troubleshooting guide if you're having import issues.
Email support
Email us at team@rosterroyalties.com for any support queries. Include your account email address and a brief description of the issue.
For urgent account or billing issues, mark your email subject with [URGENT].
Response times
We aim to respond to all support emails within 1 business day, regardless of plan. For urgent account or billing issues, mark your subject line with [URGENT] to flag it for faster handling.
Schedule a call
For information about larger plans, onboarding help, or anything you'd prefer to discuss live — book a 30-minute call with us directly below.
Feedback & feature requests
We actively develop RosterRoyalties based on customer feedback. If you have a feature request or idea, email us at team@rosterroyalties.com. We read every message and our roadmap is heavily influenced by what our users ask for.